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RE: Returning my Sephora.com haul page 7This is a discussion thread · 114 replies KLM: x-no-archive: yes[nq:2]As long as they follow the store's guidelines, imho, consumers ... that they want to return for any reason at all.[/nq] [nq:1]And if too many people take on this self-serving attitude, it won't belong before stores allow no returns at all. Linda[/nq] Why do you feel this way, Linda? Have you had a bad experience on the business end? I would think stores that have a "satisfaction guaranteed" policy have more return customers. I like the notion that the customer is always right.
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Poetic Badgers Poetic Badgers wrote on 07 Feb 2004:[nq:1]I have every posted[/nq] Should read never posted. Apologies for the typos. Poetic Badgers Smeeter #32 "Thank *** I took off my heels, and put on my... HIMALAYAN WALKING SHOES!!!" -Elaine Benes, writing copy for JPeterman's
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ahmward: [nq:1]I'm positive I didn't say there wasn't a cost involved. I'm also positive I haven't ever complained about increases in ... a poster. Obviously mileage varies, and this thread has been an eye opener for me regarding that. Poetic Badgers[/nq]It's an eye opener to learn that people actually return cosmetics because they don't like the color. Audrey
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KLM: x-no-archive: yes[nq:2]I'm positive I didn't say there wasn't a cost involved. ... an eye opener for me regarding that. Poetic Badgers[/nq] [nq:1]It's an eye opener to learn that people actually return cosmetics because they don't like the color. Audrey[/nq]I honestly think this kind of criticism does not belong here. It isn't illegal to do and arguing the ethics of returning things belongs in a different forum. I would like to see AF be a safe place for people to post without this backlash on things that are not considered illegal. Why not just discuss experiences of returning things rather than whether you think someone is bad or good for returning things. I hate this judgmental crap. It has no place here. Go beat a pillow or something and keep your judgments off of AF. I don't return things simply because I don't want to take the time to do it. I see nothing wrong with it. A business wants nothing better than to keep a customer happy and they will see a lot more returning customers. Some of you get too darned personal and that is why AF has problems. Or start an entirely new thread and title it OT/ The Ethics of Returning Goods. I get so sick of people thinking that they are somehow better for doing things their way and judge anyone who is not just like them. You are not somehow pious simply because you do not return a bad color.
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Linda: [nq:2]And if too many people take on this self-serving attitude,[/nq][nq:1]Hello...Customers don't exist to serve stores. Stores exists to serve customers. Business 101, I should think.[/nq] Self-serving in this context means that the person's philosophies, whatever they may be, are what they are because they serve only the best interest of that individual. In this particular case, the belief that frivolous returns are fine because the store will go along with it fulfills the individual's need to act in a way that will benefit himself/herself directly, but not the retail world at large (including the other customers). [nq:2]it won't be long before stores allow no returns at all.[/nq] [nq:1]Really? I don't know where you shop, but I don't know of any stores that are moving towards such Draconian anti-consumer policies. Perhaps you could share some names of these short-sighted companies. I know I'm interested in knowing where I don't care to shop.[/nq] I favor local non-chain boutiques for my shopping, and most will not take returns unless the product is defective.My 13 year old daughter took the brunt of others' frivolous returns a few weeks ago. She'd saved up to buy a decorative faceplate for her cell phone, and found one at a kiosk at the mall. If I recall, it was $15. That night she took it out of it's plastic sleeve, and as she slid it out, the decorate paint/stickers stuck to the plastic wrapper. I went with her the next day to return it, receipt in hand. I was told by the same clerk who'd sold us the faceplate 'no returns under any circumstances'. I was furious! The clerk told me they'd had too many kids buying cell phone covers and accessories only to return them days or weeks later after they'd tired of them. He said sometimes they'd step on the covers, break them, then say the covers had broken for no apparent reason. He told me they finally had to put a 'no returns' policy in place. After about 30 minutes of argueing with this guy, explaining that if you can't even get the merchandise out of the wrapper without it falling apart then it's defective, I asked him for the name and contact info for the owner as I was taking them to small claims court. At that point he offered me a 'deal' - a return of the defective faceplate for something that made the keypad light up. My daughter accepted that deal and everyone was happy. But it took me a very long time to get to that point, and what we really wanted was her money back so she could go buy a better quality faceplate. She took the brunt of other shoppers who felt they had the right to buy an item and return it on a whim. This is what will happen with all retail if everyone adopts your policy of returning things just because the thrill of the purchase has worn off, or for whatever reason other than that the product was defective. I remember when you could return a formal dress, and when you could return a pair of shoes because they rubbed holes in your feet. Try that today and you'll rarely be successful. It's all a matter of time before returns are not allowed even for legitimate reasons. Linda
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Linda: [nq:1]Why do you feel this way, Linda? Have you had a bad experience on the business end? I would think stores that have a "satisfaction guaranteed" policy have more return customers. I like the notion that the customer is always right.[/nq]No, I have no retail experience of any kind, and have never owned my own business. However, I'm seeing that at an increasing frequency I'm paying the price for people who think that they can return anything for any reason at any time. I just posted a story along these lines and it's not an isolated case. I shop responsibly and return things if there's something wrong with the item, and am not happy to pay the price for others who abuse a store's good-intentioned return policy. Linda
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Maladicta1: [nq:1]What am concerned about is this: I don't like seeing any poster being[/nq][nq:2]personally attacked and negative things being posted here about posters ... an eye opener for me regarding that. Poetic Badgers[/nq] How brave and noble of you to come forward to defend these poor embattled souls from marauding gangs of AF posters crusading against frivolous returns. . What brought this up was the poster who announced she had stayed on a spending moratoratium by returning stuff she had used on vacation. If you find that enviable or attractive behavior, good for you. I don't. Can we please move on? [nq:1]It's an eye opener to learn that people actually return cosmetics because they don't like the color. Audrey[/nq] Yes, indeed.
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Maladicta1: [nq:2]I and my fellow AF'rs reserve the right to say that's tacky.[/nq]PB: [nq:1]I am an AFer and you do not speak for me.[/nq] Whoever said I did? And who cares? This is so not worth a flamewar.
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Sarah: My intent was not to hurt anyone's feelings. I am very interested in hearing others opinions. I think everyone brought up very good points. There is no right and wrong. I think returning product is also an important way of telling a company that their product doesn't live up to their hype or promises etc. How else as consumers do we communicate directly with a company?
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Parakeet: [nq:1]My intent was not to hurt anyone's feelings. I am very interested in hearing others opinions. I think everyone brought ... doesn't live up to their hype or promises etc. How else as consumers do we communicate directly with a company?[/nq]My feelings weren't hurt, I saw alot of varied ideas and thoughts, good discussion always causes some heated exchanges. I agree returning products is a way of expressing displeasure, my feeling is when someone (not anyone specific, kind of the royal we statement) is a serial returner or buys specifically knowing it will be used then returned that's wrong. If I buy (as I have) a lipstick and the first time I use it the bullet falls off and plops in my sink I'll return it used, if I buy a lipstick at a store that has an open display and I use it then don't like it I'll keep it and swap or donate it. Please keep posting, it was good to see a long term discussion around here.
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