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Bad SA experience at B&BWThis is a discussion thread · 103 replies MLG: First of all, this is not intended to offend anyone who works at B&BW. I know you're all just doing your job.I went in to B&BW a few days ago and was not in the mood for a sales pitch. When the SA came up and started her rap, I politely told her that I knew she was doing her job, but I really wasn't interested in the sales pitch and just wanted to shop. She looked surprised, so I quickly told her that I would let her know if I needed any help. Okay, not only did she take offense, she actually put her hand over heart like she was having a heart attack or something! I am so not kidding. THEN, she made a little scene, and loudly and sarcastically apologized (kinda like, well excuuse me!) I tried to be nice about it, but that was too much drama for me that day and I ended up walking out. So what would have been a better way of handling it? Should I have said something else instead? Should I have slapped her and told her to get ahold of herself? Just kidding. I like B&BW but I hate the hard sell tactic (anywhere I go). I do not like being pushed to buy something. I can decide for myself what I like and what I want to buy, but I don't want to offend anyone either. Advice anyone? I need to go back in there because I really want that apple-scented hand lotion. MLG
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ahmward: [nq:1]First of all, this is not intended to offend anyone who works at B&BW. I know you're all just doing ... apple-scented hand lotion. MLGThe SA has a problem. I will usually state that I am looking for one specific item[/nq]and that's all I need. Usually the SA will drift toward another shopper and I'll then have time to browse on my own. Audrey
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Linda: [nq:1]First of all, this is not intended to offend anyone who works at B&BW. I know you're all just doing ... offend anyone either. Advice anyone? I need to go back in there because I really want that apple-scented hand lotion.[/nq]You probably said too much, and that's what offended her. When I'm in the mood you were in (which is often for me), I usually continue looking while they go through the sales pitch then say "Thank you, I'll let you know if I need any help." They're always good about backing off at that point. Linda
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KM: x-no-archive: yes[nq:1]First of all, this is not intended to offend anyone who works at B&BW. I know you're all just doing ... offend anyone either. Advice anyone? I need to go back in there because Ireally want that apple-scented hand lotion. MLG[/nq] No, she was out of line.
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Hillary Israeli: *So what would have been a better way of handling it? Should I have said *something else instead? Should I have slapped her and told her to get aholdWell, here's what I would have done. I would have walked in and started looking around. Someone would have come over and started talking to me. I would have looked up and said "oh, thanks, I'm fine, I'll let you know when I am ready," and turned to face in the other direction. I would have pointedly ignored any further vocalizations from the person in question, assuming that she was not speaking to me because I had already perfectly politely informed her that I was not in need of her services! ) hillary israeli vmd http://www.hillary.net (Email Removed) "uber vaccae in quattuor partes divisum est." not-so-newly minted veterinarian-at-large 
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KM: x-no-archive: yes[nq:2]First of all, this is not intended to offend anyone ... back in there because Ireally want that apple-scented hand lotion.[/nq] [nq:1]You probably said too much, and that's what offended her. When I'm in themood you were in (which is often ... "Thank you, I'll let you know if I needany help." They're always good about backing off at that point. Linda[/nq] Not me. I would have stopped her if I didn't want to hear it, not necessarily been real rude, but just tell her you are familiar with the store and you are looking for such and such and put her to work helping you look so she doesn't have to give her sales pitch. Or if you are browsing, just say, "thanks so much, I will get you when I am ready to buy, but for right now I just want to browse, BUT, I will be sure and get you so you get the credit." It lets her know you are trying to help her by giving her the sale, but for now you want to be left alone. If I'd done what MLG did and she put her hand to her heart, I probably would have reached out and touched her on her arm and just said, "Oh, I am so sorry. I didn't mean to hurt your feelings, but I am just wanting to browse today. Thank you so much." If I was in a bitchy mood, I might have had less patience, but I would end up feeling bad and probably say something eventually to make her feel better.
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Jennifer R.: [nq:1]First of all, this is not intended to offend anyone who works at B&BW. I know you're all just doing ... offend anyone either. Advice anyone? I need to go back in there because Ireally want that apple-scented hand lotion. MLG[/nq]That's awful. Wow, I didn't know my BBW was so nice! They always come up and ask if I am looking for anything in particular, but if I say "no, I'm just browsing, thanks" they leave me alone except maybe to come up and offer me a shopping basket. They have no "sales pitch" and just let the customers look at and sample any new products on their own. That girl was totally out of line. Part of having a job like that is dealing appropriately with customers who don't give you the "perfect" response you are looking for.Go back and shop normally, but if the girl is there and does anything weird again, ask to talk to the manager. If simply saying "thanks, I'm just looking around" doesn't get them off your back, they are really being too pushy. Normally I am really reluctant to complain about employees, but behavior like that is unbearable. Shopping at BBW is supposed to be relaxing and fun! Jennifer
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the Wicked Witch: [nq:1]First of all, this is not intended to offend anyone who works at B&BW. I know you're all just doing ... offend anyone either. Advice anyone? I need to go back in there because I really want that apple-scented hand lotion.[/nq]The only "sales pitch" B&BW SA's have ever given me is when I first walk in, usually about the promo they are running and/or whatever's on sale (4 shower gels for $24 or whatever). I've personally never had anyone pester me beyond that or do any kind of major hard-sell. They usually do their spiel, and I tend to let them finish and then smile politely and say, "Thanks for letting me know." They usually follow up with something like "Let me know if you need any help" and I'll reply, "Thanks, I will" as I'm wandering off to browse.It works for me. I figure that even if I don't care what the promo is (which usually, I don't), it'd take longer to explain that I don't care and I just want to browse, than it does to let the SA tell me about it and then go on my way. The only time I get annoyed is when an SA won't leave me alone after that initial greeting even though I've made it clear that I'm happy browsing on my own but I'll let him/her know if I need anything. They're required to greet shoppers and advertise the current promos, so I don't mind that as long as they don't continue to follow me around (which they usually don't, it's pretty rare that it's a problem for me). the Wicked Witch
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Vivian: I would complain about her to the manager. She was rude and sarcastic it is her job to handle customers in a professional and tactful manner. She shouldn't be a sales person if she couldn't handle a person who politely said they didn't need sales help. It's not like you told her to f-off. And even then, a good sales person wouldn't fly off the handle.That's the reality of sales. If you can't take it, don't be a sales person.
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MLG: Thanks to everyone for the advice. I appreciate it!WW, I don't usually get that at B&BW either...there is only one other time that I remember it happening. That's when I was at the cash register and the SA asked if i wanted the buy-one-get-one-free body lotion. I said no. She asked, "are you sure?" I said yes. She said, "you know, they don't go bad or anything." I said, "hey look, i gotta pay rent this week!" lol, that was a few years ago though. Anyway, this other SA did the promo thing and then asked, "have you tried so-and-so? I'll go get it so you can smell it." That's when I said what I did. And that's when she had her episode. Must have been a major PMS day for her. MLG
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